Effective Date: 25th July 2026
Before you place an order for any Goods or Services from www.eastnat.co.ke, an Eastnat branch, or any other channel we use, please take a moment to go through these Terms and Conditions.
Placing an order with us, however you place it, means you accept these terms.
1. Introduction
Eastnat is a Kenyan natural food and wellness brand, trading as Eastnat under Eastnat Limited (referred to here as “Eastnat”, “we”, “us”, or “our”). Our head office is at HH Towers, Nairobi, with branches in CBD, Factory, Kitengela, and Kisumu.
2. Definitions
2.1. “Agreement” means, together, these Terms and Conditions, our Privacy Policy, our Refund, Returns & Exchange Policy, any payment instructions we share with you, and any other document we may issue.
2.2. “Privacy Policy” sets out how we handle your personal data: what we collect, how we use it, and how we keep it safe. It’s published on our Website.
2.3. “you”, “your”, and “yours” mean anyone using our Website or any other Eastnat channel to place an order for our Goods or Services.
2.4. “Goods” means anything we sell, from honey and nut butters to roasted nuts, herbal teas, seamoss gel, cold-pressed oils, botanical extracts, and wellness herbs. This list isn’t exhaustive.
2.5. “Service” or “Services” means anything we provide beyond the sale of Goods, whether arranged through the Website or another channel.
2.6. “Delivery” means getting Goods chilled or shelf-stable, safely to you. Once an order has been dispatched, responsibility for its safe arrival sits with us.
2.7. “Website” means www.eastnat.co.ke, or wherever else we choose to sell our Goods and Services online.
3. Ordering
3.1. Until an order has been paid for in full, the Goods remain the property of Eastnat.
3.2. We may decline to sell any Goods, at our discretion.
3.3. You can pay by mobile money, debit card, credit card, or any other method available at checkout or in-branch.
3.4. Stock permitting, orders go out within 24 hours of being placed. If we expect a delay, we’ll reach out and explain what’s happening.
3.5. We can’t take responsibility for a delivery that fails because the address details provided were incorrect, please double-check them both when ordering and again on your Order Confirmation.
3.6. Want to cancel an order? Let us know in writing within an hour of placing it since we endeavour to dispatch goods within a few hours or less of receiving orders.
3.7. If an item reaches you faulty or damaged, tell us and we’ll arrange a return and refund in line with our Refund, Returns & Exchange Policy.
3.8. We may decline a refund where we, or the relevant supplier, determine that a product was mishandled or misused after delivery. If you report an item as faulty, we may ask for it back so we can assess it; where no manufacturing or quality defect is found, it will be returned to you.
3.9. If an order hasn’t reached you, please tell our Customer Care team within 72 hours of dispatch. Past that point, tracing the shipment becomes considerably harder, and we may not be able to assist.
4. Pricing & Availability
4.1. Everything we sell depends on stock being available.
4.2. We may adjust a product’s price at any time before your order is placed.
4.3. Where a product has been listed at an incorrect price, we may cancel the order affected.
4.4. These Terms and Conditions may change at any time. Continuing to use our Website or Services after an update means you accept the revised version.
5. Allergies & Food Safety
Because your health matters to us, we want to be upfront about what’s in our products.
5.1. A number of our products, peanut butter, cashew nut butter, and roasted nuts among them, contain or are derived from tree nuts and peanuts. Some of our herbal teas, botanical blends, and wellness herbs may also contain or come into contact with other allergens, including sesame seeds and soybean.
5.2. If you live with a food allergy, intolerance, or sensitivity, please check the label before eating and get in touch if anything’s unclear. We handle our products with care, but because equipment and facilities are shared, we can’t guarantee any single item is entirely free of trace allergens.
5.3. Our Customer Care team is happy to talk through ingredients, but the allergen information on our packaging stands as the reference, it isn’t something they’re able to change or override.
6. Delivery
6.1. We deliver across the areas we serve, either with our own team or through courier partners we trust.
6.2. Chilled and perishable items are packed to stay fresh in transit. Once they reach you, though, how they’re stored is your responsibility. See our Refund, Returns & Exchange Policy for the reporting windows that apply.
6.3. Delivery times shown at checkout are our best estimate. If something is running late, we’ll flag it to you as soon as we know.
7. Returns & Refunds
For anything to do with returning a product, refunds, replacements, or store credit, our Refund, Returns & Exchange Policy is the one that applies. You’ll find it on our Website; it covers what qualifies, the timeframes involved, and how the process works, and it forms part of this Agreement.
8. Intellectual Property
Everything on our Website, our logo, product names, photography, recipes, and written content, belongs to Eastnat or to whoever we’ve licensed it from, and is protected under Kenyan and international intellectual property law. Using it commercially, copying it, or reproducing it elsewhere needs our written permission first.
9. Limitation of Liability
We put a great deal into making sure our Goods and Services meet the standard you expect. Where Kenyan law allows it, our liability on any claim tied to your order is capped at what you paid for it, except in situations the law doesn’t permit us to limit
10. Governing Law
Kenyan law governs these Terms and Conditions, including the Consumer Protection Act, 2012, the Sale of Goods Act, and the Data Protection Act, 2019. Nothing here is intended to reduce any rights those laws already give you.
11. Contact Us
Questions about any of this? We’re just a message away.
Eastnat Foods
Phone: 0711 109 431
Email: [email protected]
Website: www.eastnat.co.ke
Thanks for choosing Eastnat. We appreciate you and look forward to serving you.
