Delivery Options Overview

At Eastnat, we want to ensure your wholesome natural foods reach you quickly and safely. We fulfill orders online through doorstep deliveries across Kenya, and we partner with reliable shippers like Fargo Courier. You can also choose to pick up your order yourself if you prefer. Below is an overview of how our delivery process works.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

We want you to love your Eastnat experience. If you are unhappy for any reason, get in touch and we will make it right. Because we deal in natural food products without preservatives, we have specific guidelines to maintain our high quality and hygiene standards. For more information on how we handle return of goods, please check our returns policy.

FAQs

How much does delivery cost?

Delivery fees range between Ksh. 100 to 1,000 depending on your location, parcel weight, and your preferred delivery method. Standard overnight delivery via Fargo Courier is Ksh. 350 for packages 5kg and below within Nairobi. Countrywide Fargo delivery is Ksh. 500 for packages 5kg and below. For extra weight, a fee of Ksh. 65 per extra kilogram applies. Express courier delivery is also available and may cost around Ksh. 800.

Do you deliver to my location?

Yes, we fulfill orders online through doorstep deliveries across Kenya. Our Fargo Courier network covers over 120 towns, ensuring we can reach you almost anywhere in the country.

Can I pay on delivery?

No, we do not accept payment on delivery. To streamline logistics, we encourage prepayment via M-Pesa or card before your order is dispatched.

My order has not arrived yet. Where is it?

If your order is taking longer than expected, please contact our support team immediately. We will check with our riders or track your Fargo Courier shipment to give you a real-time update on your package.